TY - JOUR
T1 - Tourism Amidst COVID-19
T2 - consumer experience in luxury hotels booked through digital platforms
AU - Escandon-Barbosa, Diana
AU - Salas-Paramo, Jairo
N1 - Publisher Copyright:
© 2021 Informa UK Limited, trading as Taylor & Francis Group.
PY - 2023
Y1 - 2023
N2 - The COVID-19 pandemic has brought changes in the different requirements related to consumer experience. We conducted a sentiment analysis on many comments of tourists in two most popular online travel platforms in Mexico, TripAdvisor and Booking.com, from April 2020 to February 2021. Our analysis was aimed at understanding the effect of COVID-19 on the behaviour of tourism consumers who make trips using on-line platforms for booking luxury hotels. The results demonstrated that the personal characteristics of travellers are heterogeneous and respond to a specific context. The research concluded that luxury hotels need to create appropriate strategies for the tourists who make booking through digital platforms and the different requirements they have during their stays in the hotels.
AB - The COVID-19 pandemic has brought changes in the different requirements related to consumer experience. We conducted a sentiment analysis on many comments of tourists in two most popular online travel platforms in Mexico, TripAdvisor and Booking.com, from April 2020 to February 2021. Our analysis was aimed at understanding the effect of COVID-19 on the behaviour of tourism consumers who make trips using on-line platforms for booking luxury hotels. The results demonstrated that the personal characteristics of travellers are heterogeneous and respond to a specific context. The research concluded that luxury hotels need to create appropriate strategies for the tourists who make booking through digital platforms and the different requirements they have during their stays in the hotels.
KW - Covid-19 behaviour patterns
KW - luxury hotels
KW - smart tourism
KW - tourist groups
KW - travel consumer experience
UR - http://www.scopus.com/inward/record.url?scp=85109869312&partnerID=8YFLogxK
U2 - 10.1080/02508281.2021.1940708
DO - 10.1080/02508281.2021.1940708
M3 - Article
AN - SCOPUS:85109869312
SN - 0250-8281
VL - 48
SP - 141
EP - 146
JO - Tourism Recreation Research
JF - Tourism Recreation Research
IS - 1
ER -