Work productivity management in knowledge-intensive service companies: considerations and challenges

Omar Alberto Tapasco-Alzate; Jaime Alberto Giraldo-Garcia; David Osorio-Garcia

doi:10.25100/CDEA.V36I66.8465

Work productivity management in knowledge-intensive service companies: considerations and challenges

Título traducido de la contribución: Gestión de la productividad laboral en empresas de servicio intensivas en conocimiento: consideraciones y desafíos

Omar Alberto Tapasco-Alzate, Jaime Alberto Giraldo-Garcia, David Osorio-Garcia

Universidad de Caldas

Producción: Contribución a una revista › Artículo › revisión exhaustiva

Resumen

El propósito de la investigación es indagar sobre las distintas consideraciones y perspectivas que surgen con respecto al concepto de productividad en el contexto del trabajo del conocimiento, así como los principales desafíos que emergen para la gestión de la productividad del trabajador del conocimiento. Se entrevista a un grupo de directivos y trabajadores de organizaciones del sector de servicios intensivos en conocimiento. Se acude al análisis de contenido para el tratamiento de la información, tomando para su codificación, elementos conceptuales extraídos de la revisión sistemática de literatura. Se observan divergencias en las perspectivas entre los entrevistados en torno al concepto de productividad, diferencias que muestran relación con el tipo de empresa y el rol del entrevistado, directivo o trabajador. Entre los desafíos reportados se enfatiza en la gestión del tiempo, la complejidad, heterogeneidad, intangibilidad y la multiplicidad de las tareas, y el reto que representa para los directivos establecer directrices para la medición y el seguimiento de la productividad sin afectar el bienestar del trabajador. Se hace necesario asumir el concepto de productividad desde una perspectiva holística, así como implementar prácticas de gestión alternativas, que contemplen la naturaleza de la labor realizada, la satisfacción del trabajador y las diversas perspectivas de los grupos de interés.

Título traducido de la contribución	Gestión de la productividad laboral en empresas de servicio intensivas en conocimiento: consideraciones y desafíos
Idioma original	Inglés
Publicación	Cuadernos de Administración (Universidad del Valle)
DOI	https://doi.org/10.25100/CDEA.V36I66.8465
Estado	Publicada - 2020
Publicado de forma externa	Sí

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title = "Work productivity management in knowledge-intensive service companies: considerations and challenges",

abstract = "The purpose of this research is to inquire about the different considerations and perspectives that arise regarding the concept of productivity in the knowledge work context, as well as the main challenges that emerge in knowledge workers{\textquoteright} productivity management. A group of managers and workers from organizations in the knowledge-intensive services sector was interviewed. We resorted to content analysis to process the information, taking borrowing elements extracted from the systematic literature review for coding purposes. The perspectives among the interviewees regarding the concept of productivity diverge, and these differences are connected to the type of company and the role of the interviewee: manager or worker. The challenges reported include time management, complexity, heterogeneity, intangibility and task multiplicity, as well as the challenge for managers to set guidelines to measure and monitor productivity without affecting worker welfare. It becomes necessary to approach the concept of productivity from a holistic perspective, and to implement alternative managerial practices that take into account the nature of the work done, worker satisfaction and the diverse perspectives of stakeholders. ",

author = "\{Alberto Tapasco-Alzate\}, Omar and \{Alberto Giraldo-Garcia\}, Jaime and David Osorio-Garcia",

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Work productivity management in knowledge-intensive service companies: considerations and challenges

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