Preliminary results of a labor productivity problem in the quotation department of a small growing co-packing company

Julio Cesar González Silva; Raúl Fabián Roldán Nariño; Luis Hernando Flórez Rubio

Preliminary results of a labor productivity problem in the quotation department of a small growing co-packing company

Julio Cesar González Silva, Raúl Fabián Roldán Nariño, Luis Hernando Flórez Rubio

Departamento de Ingeniería Industrial

Producción: Contribución a una revista › Artículo › revisión exhaustiva

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Resumen

Colombia, al igual que otros países latinoamericanos, es un país de pequeñas y medianas empresas (Pymes), donde el uso de mano de obra operativa (no calificada) es intensivo, bajo una configuración de células y/o líneas de proceso para la manufactura o la prestación de servicios de diversa índole. Este artículo se basa en una revisión del caso de una empresa que se destaca en el mercado como proveedora de servicios de empaque por contrato y apoyo a procesos logísticos en la ciudad de Medellín (Colombia); presenta dificultades en su crecimiento y capacidad de respuesta a los clientes. El proceso de cotizaciones aparece como un cuello de botella de toda su labor comercial y operativa, producto de un diseño formal, basado en cálculos rigurosos de tiempos normales y estándares complejos que requieren recursos humanos calificados y un tiempo de elaboración que afecta los costos y el tiempo de respuesta. Esta es la primera revisión y conclusiones del análisis realizado al proceso en estudio.

Idioma original	Inglés
Páginas (desde-hasta)	1-8
Número de páginas	1
Publicación	ECBTI Working Papers
Volumen	1
N.º	1
Estado	Publicada - 19 ago. 2020

Palabras clave

métodos de balanceo de línea
balance de línea de producción
pequeñas y medianas empresas
optimización del tiempo
optimización de trabajadores
diagrama de precedencia

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https://repository.unad.edu.co/handle/10596/43080

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title = "Preliminary results of a labor productivity problem in the quotation department of a small growing co-packing company",

abstract = "Colombia, like other Latin American countries, is a country of small and medium-sized enterprises (SMEs), where the use of operational (unskilled) labor is intensive, under a configuration of cells and/or process lines for manufacturing or providing services of different kinds. This article is based on a review of the case of a company that stands out in the market as a provider of contract packing services and support for logistics processes in the city of Medell{\'i}n (Colombia); it presents difficulties in its growth and capacity to respond to customers. The process of quotations appears as a bottleneck of all its commercial and operative work, product of a formal design, based on rigorous calculations of normal times and complex standards that require qualified human resources and a time of elaboration that affects costs and time of response. This is the first review and conclusions of the analysis made to the process under study",

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AU - González Silva, Julio Cesar

AU - Roldán Nariño, Raúl Fabián

AU - Flórez Rubio, Luis Hernando

PY - 2020/8/19

Y1 - 2020/8/19

N2 - Colombia, like other Latin American countries, is a country of small and medium-sized enterprises (SMEs), where the use of operational (unskilled) labor is intensive, under a configuration of cells and/or process lines for manufacturing or providing services of different kinds. This article is based on a review of the case of a company that stands out in the market as a provider of contract packing services and support for logistics processes in the city of Medellín (Colombia); it presents difficulties in its growth and capacity to respond to customers. The process of quotations appears as a bottleneck of all its commercial and operative work, product of a formal design, based on rigorous calculations of normal times and complex standards that require qualified human resources and a time of elaboration that affects costs and time of response. This is the first review and conclusions of the analysis made to the process under study

AB - Colombia, like other Latin American countries, is a country of small and medium-sized enterprises (SMEs), where the use of operational (unskilled) labor is intensive, under a configuration of cells and/or process lines for manufacturing or providing services of different kinds. This article is based on a review of the case of a company that stands out in the market as a provider of contract packing services and support for logistics processes in the city of Medellín (Colombia); it presents difficulties in its growth and capacity to respond to customers. The process of quotations appears as a bottleneck of all its commercial and operative work, product of a formal design, based on rigorous calculations of normal times and complex standards that require qualified human resources and a time of elaboration that affects costs and time of response. This is the first review and conclusions of the analysis made to the process under study

KW - métodos de balanceo de línea

KW - balance de línea de producción

KW - pequeñas y medianas empresas

KW - optimización del tiempo

KW - optimización de trabajadores

KW - diagrama de precedencia

KW - Line balancing methods

KW - production line balancing

KW - small and medium enterprises

KW - time optimization

KW - worker optimization

KW - precedence diagram

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JO - ECBTI Working Papers

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IS - 1

ER -

Preliminary results of a labor productivity problem in the quotation department of a small growing co-packing company

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