TY - GEN
T1 - Automation of a business process using robotic process automation (RPA)
T2 - 4th Workshop on Engineering Applications, WEA 2017
AU - Aguirre, Santiago
AU - Rodriguez, Alejandro
N1 - Publisher Copyright:
© 2017, Springer International Publishing AG.
PY - 2017
Y1 - 2017
N2 - Robotic Process Automation (RPA) emerges as software based solution to automate rules-based business processes that involve routine tasks, structured data and deterministic outcomes. Recent studies report the benefits of the application of RPA in terms of productivity, costs, speed and error reduction. Most of these applications were carried out on back office business process where the customer is not directly involved, therefor a case study was conducted on a BPO provider to verify the benefits and results of applying RPA to a service business process with front and back office activities. The results show that productivity improvement is the main benefit of RPA, nevertheless time reduction was not achieved on this case.
AB - Robotic Process Automation (RPA) emerges as software based solution to automate rules-based business processes that involve routine tasks, structured data and deterministic outcomes. Recent studies report the benefits of the application of RPA in terms of productivity, costs, speed and error reduction. Most of these applications were carried out on back office business process where the customer is not directly involved, therefor a case study was conducted on a BPO provider to verify the benefits and results of applying RPA to a service business process with front and back office activities. The results show that productivity improvement is the main benefit of RPA, nevertheless time reduction was not achieved on this case.
KW - Automation
KW - Business process
KW - RPA
KW - Robotic process automation
UR - https://www.scopus.com/pages/publications/85030029326
U2 - 10.1007/978-3-319-66963-2_7
DO - 10.1007/978-3-319-66963-2_7
M3 - Conference contribution
AN - SCOPUS:85030029326
SN - 9783319669625
T3 - Communications in Computer and Information Science
SP - 65
EP - 71
BT - Applied Computer Sciences in Engineering - 4th Workshop on Engineering Applications, WEA 2017, Proceedings
A2 - Figueroa-Garcia, Juan Carlos
A2 - Lopez-Santana, Eduyn Ramiro
A2 - Ferro-Escobar, Roberto
A2 - Villa-Ramirez, Jose Luis
PB - Springer Verlag
Y2 - 27 September 2017 through 29 September 2017
ER -