Simulation and experimental design applied to sizing supermarket cashiers in Colombia

Jorge A. Alvarado; Luis M. Pulido

doi:10.1109/WSC.2008.4736210

Simulation and experimental design applied to sizing supermarket cashiers in Colombia

Jorge A. Alvarado, Luis M. Pulido

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

5 Scopus citations

Abstract

A framework for Colombian supermarkets challenges in order to find an adequate number of cashiers and baggers was developed, translated to a simulation model using Promodel® and proved through an experiment varying register item time, number of cashiers and number of baggers for eight real Colombian supermarkets. The framework proved to be successful in finding a cashier-bagger combination for average waiting and system times, but not powerful enough for service promises involving all of the most part of the clients due to variability of maximum times. An interaction among cashiers and baggers combination was found that makes valuable to increase the number of baggers only for some specific number of cashiers working.

Original language	English
Title of host publication	Proceedings of the 2008 Winter Simulation Conference, WSC 2008
Pages	1356-1361
Number of pages	6
DOIs	https://doi.org/10.1109/WSC.2008.4736210
State	Published - 2008
Event	2008 Winter Simulation Conference, WSC 2008 - Miami, FL, United States Duration: 07 Dec 2008 → 10 Dec 2008

Publication series

Name	Proceedings - Winter Simulation Conference
ISSN (Print)	0891-7736

Conference

Conference	2008 Winter Simulation Conference, WSC 2008
Country/Territory	United States
City	Miami, FL
Period	07/12/08 → 10/12/08

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10.1109/WSC.2008.4736210

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title = "Simulation and experimental design applied to sizing supermarket cashiers in Colombia",

abstract = "A framework for Colombian supermarkets challenges in order to find an adequate number of cashiers and baggers was developed, translated to a simulation model using Promodel{\textregistered} and proved through an experiment varying register item time, number of cashiers and number of baggers for eight real Colombian supermarkets. The framework proved to be successful in finding a cashier-bagger combination for average waiting and system times, but not powerful enough for service promises involving all of the most part of the clients due to variability of maximum times. An interaction among cashiers and baggers combination was found that makes valuable to increase the number of baggers only for some specific number of cashiers working.",

author = "Alvarado, {Jorge A.} and Pulido, {Luis M.}",

year = "2008",

doi = "10.1109/WSC.2008.4736210",

language = "English",

isbn = "9781424427086",

series = "Proceedings - Winter Simulation Conference",

pages = "1356--1361",

booktitle = "Proceedings of the 2008 Winter Simulation Conference, WSC 2008",

note = "2008 Winter Simulation Conference, WSC 2008 ; Conference date: 07-12-2008 Through 10-12-2008",

}

Alvarado, JA & Pulido, LM 2008, Simulation and experimental design applied to sizing supermarket cashiers in Colombia. in Proceedings of the 2008 Winter Simulation Conference, WSC 2008., 4736210, Proceedings - Winter Simulation Conference, pp. 1356-1361, 2008 Winter Simulation Conference, WSC 2008, Miami, FL, United States, 07/12/08. https://doi.org/10.1109/WSC.2008.4736210

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AB - A framework for Colombian supermarkets challenges in order to find an adequate number of cashiers and baggers was developed, translated to a simulation model using Promodel® and proved through an experiment varying register item time, number of cashiers and number of baggers for eight real Colombian supermarkets. The framework proved to be successful in finding a cashier-bagger combination for average waiting and system times, but not powerful enough for service promises involving all of the most part of the clients due to variability of maximum times. An interaction among cashiers and baggers combination was found that makes valuable to increase the number of baggers only for some specific number of cashiers working.

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T2 - 2008 Winter Simulation Conference, WSC 2008

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ER -

Simulation and experimental design applied to sizing supermarket cashiers in Colombia

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