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RoadMapping: A Case of Business Opportunities Identification in Smart Tourism Through University-Industry Collaboration

  • Costa Rica Institute of Technology
  • Universidad Javeriana

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Digital transformation presents significant challenges for organizations related to identifying opportunities and developing new business models. This article presents the results of a collaborative exercise involving tourism industry entrepreneurs, academic researchers, and students to identify business opportunities leveraging the potential of Tourism 4.0 or smart tourism. Using the RoadMapping methodology and the Hack4CBL framework, participants co-created four strategic roadmaps aligned with emerging technologies such as augmented reality, generative AI, and data analytics, addressing the specific needs of both domestic and international tourism markets. This article contributes by integrating business opportunity identification, digital innovation, and smart tourism literature through a challenge-based learning approach. It also offers a replicable methodology that fosters university-industry collaboration and supports policy and business model development in the tourism sector. Finally, we briefly discuss our outcomes, pinpoint the limitations of our exercise and propose some issues for future study.

Original languageEnglish
Title of host publicationPerspectives and Trends in Education and Technology, Volume 3 - Selected Papers from ICITED25
EditorsAntónio Abreu, João Vidal Carvalho, Rui Alexandre Castanho
PublisherSpringer Science and Business Media Deutschland GmbH
Pages65-74
Number of pages10
ISBN (Print)9783032090737
DOIs
StatePublished - 01 Jan 2026
EventInternational Conference in Information Technology and Education, ICITED 2025 - Natal, Brazil
Duration: 10 Jul 202512 Jul 2025

Publication series

NameLecture Notes in Networks and Systems
Volume1695 LNNS
ISSN (Print)2367-3370
ISSN (Electronic)2367-3389

Conference

ConferenceInternational Conference in Information Technology and Education, ICITED 2025
Country/TerritoryBrazil
CityNatal
Period10/07/2512/07/25

Keywords

  • Challenge-Based Learning
  • RoadMapping
  • Smart Tourism

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