ICT for enabling the quality evaluation of health care services: A case study in a general hospital

Alexandra Pomares-Quimbaya, Rafael A. González, Alejandro Sierra, Alvaro Bustamante, Julián Camilo Daza, Olga Milena García, Oscar Muñoz, Wilson Ricardo Bohórquez, Angel S. García

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

11 Scopus citations

Abstract

Medical practice, monitoring and control guidelines enable standardization, assessment and quality improvementin healthcare. This often implies collecting and analyzing electronic medical records (EMRs)in order to calculate compliance metrics and support evidence-based decision-making. However, forthese benefits to materialize a set of challenges must be overcome, including the complexity requiredto represent guidelines in such a way that compliance can be automatically determined with the aid ofsoftware; the combination of both structured and unstructured (narrative text) data; and cultural orpolitical barriers. In this chapter, we present a strategy to overcome these challenges using three casestudies in chronic disease for a developing country. As such, this work contributes an approach to enablethe use of ICT-supported medical guideline evaluation, in order to contribute to a more reliableand context-dependent way of improving healthcare in developing countries in particular.

Original languageEnglish
Title of host publicationDesign, Development, and Integration of Reliable Electronic Healthcare Platforms
PublisherIGI Global
Pages196-210
Number of pages15
ISBN (Electronic)9781522517252
ISBN (Print)1522517243, 9781522517245
DOIs
StatePublished - 19 Oct 2016

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