Abstract
Street-level bureaucrats are professionals whose main role consists inthe implementation of public policies at a community level, guidingthemselves through the use of autonomy and discretion. In this narrativereview of literature 44 articles that had information about street-levelbureaucracy regarding healthcare workers in the COVID-19 pandemicin specific countries (China, United States, Italy, Brazil, Mexico andColombia) were selected from various databases and analyzed to explorehow the implementation of health public policies during the currentCOVID-19 pandemic impacted and shaped the work of healthcareworkers. Various ideas were extracted and analyzed using the street-levelbureaucracy model as a reference point. We concluded that street-levelbureaucrats have played a crucial role in this pandemic and that providingthem with government support, clear public policies and enough resourcesis essential for them to correctly manage public health problems. Furtherresearch needs to be done regarding the consequences brought uponstreet-level bureaucrats by the pandemic and the impact that street-levelbureaucrats have had in countries like Colombia.
Translated title of the contribution | Trabajadores de la salud durante la pandemia por COVID-19 desde la perspectiva de la burocracia de calle: una revisión narrativa de la literatura |
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Original language | English |
Number of pages | 16 |
Journal | Universitas Médica |
Volume | 62 |
Issue number | 4 |
DOIs | |
State | Published - 07 Oct 2021 |
Keywords
- street-level bureaucrats
- healthcare workers
- COVID-19
- pandemic
- autonomy
- discretion
- public policies
- political will