TY - JOUR
T1 - Forgotten Heroes
T2 - Experiences of Health Care Support Workers Regarding Burnout and Resilience during Pandemic, A Qualitative Approach
AU - Valera-Hernández, María Fernanda
AU - Arenas-Pérez, Luisa
AU - Fernandez-Capriles, Isabella
AU - Omaña-Paipilla, Felipe
AU - Palencia-Sánchez, Francisco
AU - Cadena-Camargo, Yazmin
N1 - Publisher Copyright:
© Wolters Kluwer Health, Inc. All rights reserved.
PY - 2022/12/1
Y1 - 2022/12/1
N2 - Objectives Health care support workers have been facing several challenges due to the stressful environment in COVID-19 pandemic. Because of the gap in literature, it is mandatory to explore their experiences to identify burnout, predisposing factors, and possible interventions. Methods We conducted qualitative research with a hermeneutic phenomenological method. Participants belonged to cleaning services, security, and hospital administration areas at a hospital in Bogotá. We used semistructured individual interviews. The analysis approaches were deductive and inductive. Results As main concepts, we found the following: fear of infection and coping mechanisms, dealing with COVID-19 and being part of the health care support system, overwhelming workload and motivation to keep going and socioeconomic conditions. Conclusions We found burnout predisposing factors; however, the participants did not express symptoms of burnout syndrome. We believe protective factors such as resilience are influential concerning this outcome.
AB - Objectives Health care support workers have been facing several challenges due to the stressful environment in COVID-19 pandemic. Because of the gap in literature, it is mandatory to explore their experiences to identify burnout, predisposing factors, and possible interventions. Methods We conducted qualitative research with a hermeneutic phenomenological method. Participants belonged to cleaning services, security, and hospital administration areas at a hospital in Bogotá. We used semistructured individual interviews. The analysis approaches were deductive and inductive. Results As main concepts, we found the following: fear of infection and coping mechanisms, dealing with COVID-19 and being part of the health care support system, overwhelming workload and motivation to keep going and socioeconomic conditions. Conclusions We found burnout predisposing factors; however, the participants did not express symptoms of burnout syndrome. We believe protective factors such as resilience are influential concerning this outcome.
KW - COVID-19
KW - burnout
KW - health care support workers
KW - pandemic
KW - resilience
UR - http://www.scopus.com/inward/record.url?scp=85143644753&partnerID=8YFLogxK
U2 - 10.1097/JOM.0000000000002717
DO - 10.1097/JOM.0000000000002717
M3 - Article
C2 - 36190909
AN - SCOPUS:85143644753
SN - 1076-2752
VL - 64
SP - E839-E844
JO - Journal of Occupational and Environmental Medicine
JF - Journal of Occupational and Environmental Medicine
IS - 12
ER -