Exploring information management problems in the domain of critical incidents

In this chapter, information management problems and some of the computer-based solutions offered to deal with them are presented. The claim is that exploring the information problem as a three-fold issue, composed of heterogeneity, overload, and dynamics, will contribute to an improved understanding of information management problems. On the other hand, it presents a set of computer-based solutions that are available to tackle these problems: information discovery and retrieval, information filtering, information fusion, and information personalization. In addition, this chapter argues that a rich and interesting domain for exploring information management problems is critical incident management, due to its complexity, requirements, and the nature of the information it deals with.