@inproceedings{26c6645e98f24dd6a087fef77f9d1070,
title = "EMS Operations Management: Simulation, Optimization, and New Service Models",
abstract = "EMS is critical to health care industry. In this tutorial, we provide a glimpse of significant research achievements in EMS operations management. We focus on simulation modeling and their use in real-time ambulance dispatching, routing (ED selection), and redeployment/relocation decisions. We introduce optimization-based studies on ambulance management policies that have gained significant attention over the recent decade. We next describe our recent studies that optimize two emerging service models with the potential of revolutionizing EMS delivery, especially in areas with poor EMS access. Lastly, we describe prominent challenges at present, offer reflections on ongoing work, and outline future research.",
author = "Nan Kong and Paz, \{Juan C.\} and Xiaoquan Gao",
note = "Publisher Copyright: {\textcopyright} 2022 IEEE.; 2022 Winter Simulation Conference, WSC 2022 ; Conference date: 11-12-2022 Through 14-12-2022",
year = "2022",
doi = "10.1109/WSC57314.2022.10015435",
language = "English",
series = "Proceedings - Winter Simulation Conference",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
pages = "222--237",
editor = "B. Feng and G. Pedrielli and Y. Peng and S. Shashaani and E. Song and C.G. Corlu and L.H. Lee and E.P. Chew and T. Roeder and P. Lendermann",
booktitle = "Proceedings of the 2022 Winter Simulation Conference, WSC 2022",
address = "United States",
}