Diseño, implementación y evaluación de un servicio de atención por telepsicología en un centro universitario en Colombia

Objective. This article outlines the process of designing and implementing a telepsychology service in response to the COVID-19 pan-demic at a university center in Colombia. It also evaluates the experiences of consultants in the virtual space. Method. The process in-volved a cross-sectional evaluative study with qualitative analysis of the pilot project’s im-plementation. The evaluation was conducted through structured interviews for consultees (N = 248) and students (N = 77) affiliated with the center between August 2020 and May 2021. Two researchers independently coded the responses (Kappa index greater than 80%). Results. It was found that the consultees positively value the therapist’s qualities and the therapeutic process for the telepsycholo-gy space to function effectively. Additionally, students emphasized the achievement of good therapeutic relationships through telepsychol-ogy. Conclusions. A telepsychology service can be provided in the Colombian context, taking into account the various requirements and the individual needs of each consultee.